Effective Process Management: Improving Your Healthcare Delivery

Effective Process Management: Improving Your Healthcare Delivery will show you how to identify where certain processes fail or how they might fail in the future, and how to make preventative adjustments. Through process mapping, FMEAs, and change management strategies, this resource gives you actionable tips and tools you can use to break down your current process into the micro-steps which comprise them, evaluate where those processes are at risk, and learn how you can prevent them from failing. This book will help users:

• Identify several of the top processes in patient care and map whether they fail or where they might fail in the future
• Effectively train and educate staff members to implement changes in their daily activities to support process improvement
• Evaluate any given process for risk and effectiveness
• Improve overall facility operations, as efficient processes create fewer barriers to providing safe patient care, which translates to increased revenue and improved patient satisfaction

Contents include:

• The vital importance of Process Management
• Where to start? Define your List of Processes
• Step 1: Mapping & Understanding your processes
• Step 2: Evaluating your process for Risk
• Step 3: Evaluating your process for effectiveness and efficiency
• Step 4: Manage Change
• Step 5: Communicate your Process through effective Policies, Procedures & Checklists
• Step 6: Matching the work environment to your process
• Step 7: Monitoring your process for Outcomes and exceptions
• Summary of Tips & Tools

2009, Softcover, HcPro